General Assistant (External Applications Only)

Introduction

A leading retail store is seeking a dedicated and customer-focused General Assistant to join its Pretoria branch. The successful candidate will play a key role in ensuring excellent customer service, maintaining store merchandising standards, and upholding health and safety protocols within the store.

Location: Pretoria, South Africa
Division: OPS 1
Job Type: Permanent | Application open to external candidates only

Key Responsibilities

Customer Service

• Assist customers with product advice and respond to general queries.
• Resolve customer complaints professionally and promptly.

Merchandising

• Ensure bulk stock is merchandised safely and in line with the store layout plan.
• Maintain full merchandising of your assigned area as per planograms.
• Accurately label shelves with pricing and ensure promotions are up to date.

Housekeeping

• Keep aisles and shelves clear of obstacles to ensure safe and pleasant customer navigation.
• Merchandise stock immediately after receipt.
• Complete daily housekeeping checklists for canteen and toilet/shower areas.

Health & Safety (OHSA)

• Follow OHSA safety requirements including wearing safety gear.
• Keep your area safe for both customers and team members.
• Report any safety or stock risks to the Store Manager.

Stock Management

• Identify and report damaged stock in your area.
• Prevent stock loss through proper handling and accountability.

Minimum Requirements

• Grade 10 or NQF Level 3 with 1 year relevant work experience, or
• Grade 12 without prior experience
• Ability to communicate effectively in English and the dominant regional language
• Valid South African ID or valid work permit
• Ability to perform basic maths/calculations accurately
• Willingness to work shifts, including weekends and public holidays
• Ability to work under pressure in a fast-paced retail environment

Core Values & Competencies

• Integrity – Honest, dependable, and trustworthy
• Accuracy – Strong attention to detail and work quality
• Client Focus – Friendly, helpful, and customer-first attitude
• Personal Development – Willingness to learn, grow, and receive feedback

What You Can Expect

• Dynamic retail environment
• Skills development opportunities
• Supportive team culture focused on customer experience and safety

Applications are only open to external candidates. If you meet the requirements and are passionate about retail and customer service, submit your application today.

Closing Date: Not Specified

APPLY HERE