Part-Time Sales & Services Consultant

Introduction

Lesaka Technologies is looking for a flexi / part-time Sales & Service Consultant who will educate and assist customers, promote digital channels, and deliver exceptional frontline service. You’ll play a vital role in converting leads, onboarding new customers, and helping clients fully activate and use our services. Do you have a passion for customer service and digital transformation in the financial space? Then this position is for you.

Location: Kimberley, Northern Cape
Company: Lesaka Technologies – EasyPay Everywhere Division
Job Type: Part-Time (Flexi hours)
Industry: Financial Services | Function: Sales & Customer Service

Key Responsibilities

Customer Engagement & Sales

• Drive acquisition and digital onboarding
• Understand customer needs and provide tailored financial product solutions
• Conduct account servicing (e.g. issuing cards, query resolution)
• Refer complex cases to team leads

Service Delivery

• Offer in-branch and digital channel education
• Promote activation and usage of digital platforms
• Ensure smooth account origination processes
• Uphold Treating Customers Fairly (TCF), FICA, POPIA, NCR compliance

Revenue & Retention

• Meet or exceed sales targets
• Retain clients by delivering exceptional service and addressing concerns
• Prevent account closures and ensure compliance to internal procedures

Risk, Process & Compliance

• Follow FAIS guidelines and company code of conduct
• Operate within prescribed levels and limits
• Provide feedback to improve processes and customer experience

Key Performance Indicators

• Target achievement (sales, onboarding, and activations)
• Positive service feedback and reduced complaints
• Compliance with regulatory and risk standards
• Minimized operational losses and customer attrition

Minimum Requirements

• Qualification:
  • NQF Level 4 (Matric or equivalent) — Minimum
  • NQF Level 5 Financial qualification — Preferred
  • NQF Level 6 Business Diploma or Higher Certificate — Advantageous
  • RE (Regulatory Exam) qualification — Required
• Experience: 1–2 years in sales or customer service
• Computer Skills: Proficient in Microsoft Office
• FAIS Compliance: Yes

Key Competencies

• Customer Centricity: Understand and exceed customer expectations
• Problem Solving: Resolve issues with empathy, speed, and ownership
• Digital Advocacy: Migrate customers to digital and self-service channels
• Communication: Clear, friendly, and professional dialogue with all stakeholders
• Team Collaboration: Contribute meaningfully to team and company success
• Adaptability: Thrive in a dynamic and evolving environment
• Integrity: Ethical conduct in all aspects of work
• Accountability: Ownership of personal and professional growth

Leadership Behaviours (Manager of Self)

• Build trusting relationships and work well across diverse teams
• Embrace continuous improvement and personal development
• Celebrate team and individual success without arrogance
• Handle pressure professionally and remain committed to promises made
• Understand and adhere to all regulatory and internal guidelines

Submit your application before the closing date to be considered for this exciting part-time opportunity in Kimberley. Make a difference by helping clients gain access to essential financial services in a modern, digital-first way.

Closing Date: 25 July 2025

APPLY HERE