Receptionist

Introduction

Located in the scenic Breede River Valley, just an hour from Cape Town, Golden Valley Casino offers intimate hospitality and entertainment in Worcester. Whether for business, travel, or leisure, guests are welcomed with warmth and professionalism at one of the Western Cape’s most charming casino resorts. We are seeking a personable and efficient Receptionist to manage the front desk and ensure seamless check-in and check-out experiences for our guests. You will be the first point of contact, providing a warm welcome and consistently excellent customer service throughout their stay.

Company: Sun International
Location: Worcester, Western Cape
Type: Permanent
Industry: Hospitality / Leisure
Job Reference: SI-319
Positions Available: 1

Key Responsibilities

Reception & Guest Services

• Welcome all guests with professionalism and a friendly smile
• Facilitate guest check-ins and check-outs, including key management and billing
• Communicate hotel services and accommodation rates
• Respond to guest queries, complaints, and special requests promptly and courteously
• Upsell room options and promote hotel facilities and nearby attractions
• Handle messages, reservations, and telephone enquiries efficiently
• Maintain decorum and presence at the reception area at all times

Administration

• Keep accurate records of bookings and transactions
• Attend to all booking channels: in-person, online, and telephonic
• Report maintenance or housekeeping issues for prompt resolution
• Manage personal cash float and perform shift-end cash-ups
• Prepare welcome amenities and VIP materials as needed

Customer Engagement

• Build rapport and provide personalised service to all guests
• Understand customer preferences and tailor the service experience accordingly
• Educate guests on hotel promotions and services
• Handle feedback constructively, escalating where necessary

Requirements

• Education: Grade 12 / Matric
• Experience: Minimum 2 years’ experience in a customer service role, preferably in hospitality or hotel reception
• Skills & Attributes
  • Ability to work flexible shifts, including weekends and holidays
  • Strong interpersonal and communication skills
  • Ability to stand for extended periods and manage a dynamic reception environment
  • Fluency in English; knowledge of additional languages is an advantage
  • Proficiency in hotel management systems is beneficial

Preference will be given to candidates from designated groups, in line with the Employment Equity Act and Sun International’s internal recruitment policies.

Closing Date: Not Specified

APPLY HERE