Credit Operations Manager 2IC

Introduction

Truworths is seeking a strategic and hands-on Credit Operations Manager (2IC) to support and drive the operational success of its 200-seat collections call centre. You’ll play a critical leadership role in managing early-stage outbound and inbound collections, ensuring delinquency targets are achieved, and implementing continuous performance improvements.

Location: Pretoria, Gauteng
Job Type: Permanent | On-site
Reference Number: TRU250611-6
Department: Credit Services
Company: Truworths

Key Responsibilities

• Manage day-to-day operations of the call centre and ensure performance targets are met
• Oversee collection activities to minimize arrears and bad debt exposure
• Coach and develop Collection Supervisors and team members
• Conduct performance appraisals and ensure ongoing training and development
• Monitor attendance, absenteeism, and staff attrition; take proactive steps as needed
• Analyse data and recommend improvements to existing strategies and procedures
• Support recruitment and ensure alignment with business values and competencies
• Drive technical and soft skills training within the team
• Maintain compliance with company policies and labour legislation
• Collaborate with cross-functional managers to enhance collections performance

Required Qualifications and Experience

• Matric/Grade 12
• 5–7 years experience as an Operational Collections Manager
• 7+ years total experience in collections, including agent/supervisor roles
• In-depth knowledge of collections processes and strategy execution
• Proven track record in team leadership, staff development, and performance management
• Strong analytical skills with the ability to draw insights from performance data
• Excellent communication, coaching, and problem-solving skills
• Ability to implement change and optimise systems and workflows

Key Competencies

• Time management and organisational skills
• Accuracy and attention to detail
• Proactive mindset and continuous improvement focus
• Team leadership under pressure
• Data-driven decision-making
• Strong interpersonal and motivational abilities

If you meet the above criteria and want to take on a high-impact leadership role in the retail credit space, apply through the Truworths careers portal before the closing date.

Closing Date: 18 August 2025

APPLY HERE